Subject: Re: [Moom Talk] Won't launch, Moom support doesn't respond

From: Rob Griffiths <[email-masked]>
Date: Sun, 13 Nov 2016 05:52:47 -0800

On Nov 13, 2016, at 5:27 AM, [email-masked] wrote:

> Bought & paid for Moom, won't launch on my MacBook Pro, can't get Moom support to respond, want to cancel & get my money back. Any advice?

I'm 100% positive we can get it working for you; if you'd like to pursue that route, please email us directly (support @ manytricks dot com) and we'll figure it out -- Moom works on every Mac out there, as far as I know, as long as it's running 10.7 or newer. I've never run into a situation where Moom just wouldn't launch, so I'm sure we can figure it out.

As I can't find your name or email address in our records, I assume you bought from the Mac App Store, is that correct? If so, they technically have a no refunds policy (if you buy direct, we offer a 60 day money back period). However, the App Store is generally good about issuing occasional refunds; you just need to use the Send Feedback link in the App Store receipt to request one. Stating that you bought it by mistake will almost always get a refund; other reasons may or may not work. (And if you get one, you probably won't get another for some period of time, as they really don't technically offer refunds.)

But as stated above, I'm 100% certain we can get Moom working for you if you want to use the app.

regards,
-rob.

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From: [email-masked]
Date: Sun, 13 Nov 2016 05:27:35 -0800 (PST)

Bought & paid for Moom, won't launch on my MacBook Pro, can't get Moom 
support to respond, want to cancel & get my money back. Any advice?