Subject: Re: [Witch Talk] Update ends in tears

From: Rob Griffiths <[email-masked]>
Date: Thu, 4 Feb 2021 11:41:38 -0800

On Feb 4, 2021, at 11:38 AM, Ken Snyder <[email-masked]> wrote:

> Is it normal to get this message when running the quarentine flag? 

You need to reinstall Witch for one user first, otherwise the pref pane isn't there.

-rob.

---

From: Ken Snyder <[email-masked]>
Date: Thu, 4 Feb 2021 11:38:52 -0800 (PST)

On Thursday, February 4, 2021 at 11:04:16 AM UTC-8 Many Tricks wrote:

> On Feb 4, 2021, at 10:55 AM, Ken Snyder <[email-masked]> wrote:
>
> This is at least the second time this has happened in recent memory and 
> wondering if there is anything I can do to improve the experience. Also 
> note, when I use Alfred to search for the preference pane it comes up with 
> this:
>
>
> Unfortunately, it's something about the way our pref pane is built that 
> the system doesn't like—but as you noticed, it does install and run, so 
> you're good there.
>
> I feel confident in saying that Bubble Witch 3 Saga is not causing the 
> problem (smile), but that I have two preference panes may be a problem?
>
>
> It appears Witch is installed for all users, which can cause some issues 
> in Catalina and Big Sur; we recommend reinstalling only for the current 
> user. Also, you may have a non-cleared quarantine flag, so try this FAQ for 
> the fix—ignore the title, it's not relevant:
>
> <https://manytricks.com/osticket/kb/faq.php?id=81>
>
> Note that you need to do this after reinstalling for a single user.
>
> regards;
> -rob.
>
>

---

From: Rob Griffiths <[email-masked]>
Date: Thu, 4 Feb 2021 11:04:11 -0800

On Feb 4, 2021, at 10:55 AM, Ken Snyder <[email-masked]> wrote:

> This is at least the second time this has happened in recent memory and wondering if there is anything I can do to improve the experience. Also note, when I use Alfred to search for the preference pane it comes up with this:

Unfortunately, it's something about the way our pref pane is built that the system doesn't like—but as you noticed, it does install and run, so you're good there.

> I feel confident in saying that Bubble Witch 3 Saga is not causing the problem (smile), but that I have two preference panes may be a problem?

It appears Witch is installed for all users, which can cause some issues in Catalina and Big Sur; we recommend reinstalling only for the current user. Also, you may have a non-cleared quarantine flag, so try this FAQ for the fix—ignore the title, it's not relevant:

<https://manytricks.com/osticket/kb/faq.php?id=81 <https://manytricks.com/osticket/kb/faq.php?id=81>>

regards;
-rob.

---

From: Ken Snyder <[email-masked]>
Date: Thu, 4 Feb 2021 10:55:48 -0800 (PST)

I got an update message today for Witch and I've taken some screenshots of 
what the "upgrade" process looked like:

At step #4, after having gone through what appeared to be a successful 
install, it tells me that all hell has broken loose. However, when I check 
the version i'm running I can see it is the latest one.